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From capability to practice

Published: 23 May 2014 12:41pm
by Victoria Fitzgerald
By reway2007 on Flickr (CC BY-NC-SA 2.0) Transformation of public services depends on the public sector moving from a capability phase to a practice phase, focussing on enterprise-wide CI and justifying its worth by collecting evidence for positive outcomes on public value.
Rhian Hamer and Owen Jones examine the application of lean and its potential for creating lasting change in the public sector.

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