Sarah Lethbridge, Lean Services Manager at Cardiff Business School, comments on Gwendolyn Galsworth’s article “Hidden in plain sight”, published in the July/August issue of LMJ.

Jeffrey Liker, Professor of Industrial and Operations Engineering at the University of Michigan in the USA, comments on Bill Bellows’ article on Dr Deming and systems thinking.

Pete Austin, Director at Suiko, shares his opinion on the reasons why most organisations struggle to improve all the elements of an operation – efficiency, customer service and inventory.

Christian Verstraete, Chief Technologist – Cloud at Hewlett-Packard Company, discusses the integration of IT and lean, and how the cloud can support the implementation of an improvement programme.

Martin Clocherty, Manufacturing Systems Director at engineering company Hayward Tyler in Luton and East Kilbride, speaks with Roberto Priolo about an 18-month lean implementation and explains how the organisation intends to sustain results.