Tim Clancy and Adam Sommers of IBM Global Business Services explain how an approach called Critical Initiative Support (CIS) can help bring change about in difficult situations where results are needed quickly.

Kate Mackle, founder of Thinkflow Limited, talks about the importance of understanding the problems of a company before assessment can even hope to represent a useful to tool to measure how well the business is doing.

Forcing somebody else’s model onto a company hoping it will work is a dangerous game.

This is surely one of the most seductive concepts not only for lean but for management in general.