John Bicheno reviews Chris Cooper’s The Little Book of Lean: The Basics, Simpler, 2011.

Ben Taylor, of Red Quadrant, a consultancy operating in the public sector, explains the company’s model to save and improve, which starts with demand analysis and the creation of flow.

We left SCGM very enthusiastic and full of good ideas to implement.

To do lean requires doing the right thing, and doing things right.

Steve Goodall (SG), production director of marketing solutions provider APS Group, talks to Roberto Priolo (RP) about the deployment of a software used to measure OEE to add to a lacking lean programme.

Kevin Eyre, of SA Partners, shares an interesting analysis and comparison of lean, appreciative inquiry and work-out and urges practitioners to explore the plethora of different methodologies available out there.

The financial crisis and a changing level of customer expectation have spurred a shift in the public sector to have a stronger focus on costs and efficiency.

LEAN IN HEALTHCARE

Service Operations lecturer Ann Esain introduces two articles by students who have recently completed the MSc in Lean Operations at Lean Enterprise Research Centre.